1:1 or 1:None?

There are many great examples of one-to-one programs that have been well implemented and have achieved their goals. Go to any Edtech conference and you will hear presentations from folks that have done this well. Or pick up a copy of Project Red, which offers a research-driven roadmap for success in transforming a school, including the use of technology. There are websites galore that cater to great articles, tutorials, and research to help schools interested in how to implement a one-to-one program successfully, such as the K-12 Blueprint site, which regularly features blogs and articles on different schools and what they are doing with technology. 

So why should we be hesitant, or worse yet, not supportive of some proposed one-to-one initiatives? Many of the ideas for one-to-one that principals and other K-12 leaders have can be summed up with the phrase “I want to do a one-to-one program.” Many times this is the only idea expressed. Where is the vision and purpose? What is the educational outcome to which the program aspires? How does the leader see learning changing in a couple of years? These questions often can’t be answered, since there has been no thought as to why have a one-to-one initiative. Successful programs will have a goal, and with that a plan that provides a roadmap to help guide the project towards its goal. Why don’t more school leaders write a good plan? A lot of times it boils down to the desire for the shiny gadgets, and a lack of will and skill to write a solid plan and implement it. In those cases, it may be better to do one to none. 

Tweet

Education has yet to experience digital transformation

Gartner Symposium 2013

This past week thousands of IT leaders descended on Orlando for Gartner Symposium.  This was not a conference about the nuts and bolts of IT, as much as it was about trends, strategies, and the new reality of the impact of everything and everyone becoming digitally connected. While the conference was not focused on education, it was abundantly clear that K-12 education is lagging behind many industries in transformational uses of technology.  Gartner Senior Vice President Peter Sondergaard's keynote termed what is happening globally as "digitalization", saying "Every budget is an IT budget. Every company is an IT company. Every business leader is becoming a digital leader..."  The message was that all industries are being dramatically altered and technology is the common thread behind massive transformation. Sondergaard insisted that industries and leaders need to understand and harness the innovative power that technology.   

While technology in education has been a key ingredient in innovative classrooms as demonstrated in numerous classrooms, schools, districts, and the Project Red study, there are many examples poorly implemented technology in schools.  For schools to be truly transformed by digitalization, they will need to leverage technology to educate every student with customized learning content and feedback supplemented and supported by well-trained educators.  The learning model itself at some point probably needs to change, lest many schools will continue to be only marginally impacted by technology.  What are your thoughts?  Have we truly transformed education through technology, or do we have a long way to go?  What are you doing to start your transformation?   Your comments are welcome at http://ctotechnotes.blogspot.com/

This blog entry is cross posted with the great folks at SchoolCIO

Tweet

Staffing for the back to school tidal wave

Very few if any school technology departments are staffed to the levels seen in most companies of similar size.  By most measures, school technician staffing is at levels unheard of in the private sector.  Numbers like one technician per 500 or 1000 computers are rampant in K-12 institutions.  Other measures that look at how many FTEs (full time equivalents) the average technician supports are equally skewed; one technician often serves many hundreds of employees.  And these numbers don’t even take into account the huge students populations and enormous device count supported in districts. 

These numbers point to vastly overworked technical staffs at most K-12 institutions.  I would argue that many of these departments are slim staffed during the best of times, such as November and December, when typical K-12 workloads are about as light as they ever get during the crazy cyclical K-12 calendar.

When August hits, most school technical staffs are stretched beyond belief.  In what other industry do IT staffs face thousands of returning users in a just a couple of weeks.  Staffs have to cope with many routine items, such as disconnected equipment, accounts, forgotten credentials and the like.  These are often compounded by roll-outs of new technology and systems over the summer, much of which is guaranteed to result in more help desk calls and/or technician visits.

There are many strategies that can be implemented to at least help with some of the back to school crush, and many of us keep asking for more support staff to cope with the workload, but this often does not meld well with economic realities.  So after losing technical staff to budget cuts, while servicing an ever expanding student and device population, this year we decided to try a different strategy, often used in the business world, during cyclical peak periods. 

This year we budgeted for and are hiring multiple temporary technicians to service back to school work orders and to assist with the always ringing help desk phones.  And to further save funds to allow more technicians to be hired, my staff went the extra mile to hire their own temps, rather than rely on an outside agency.  This strategy will allows us to increase our technicians by at least 60% for up to three months, at about 55% of the cost of one FTE.  While we have yet to see how this will work out, we think this strategy will be much more economically palatable, while allowing us to offer up much quicker turnaround time to our customers.

We know there are dangers.  Our biggest fear is that these techs will lack the institutional knowledge of common issues and normal procedures.  We are hopeful that we can hire ones with good personalities that will keep our very high standards of customer service, but we will have to watch this very carefully for sure.

This blog entry is cross posted with the great folks at SchoolCIO

Tweet

The Technology Quick Fix

After the marathon season of conferences and presentations, I have succumbed to an unexpected mid-summer illness.  Maybe this was a random occurrence or my body’s way of letting me know you have been pushing too hard too fast for a while.

All the presentations I have given and the conferences, meetings, and seminars I have attended speak to my need to learn and share with others, as well as the need for those of us in the technology world to try to get some feeling that we are somehow keeping up with the monumental shifts that technology is bringing to education and elsewhere.  I have learned a lot and then again I have learned that there are a host of great tools and technologies out there, and they are getting better every day.  But I have also never been so clearly a believer that, as these technologies improve, they will somehow transform an under-performing school or teacher into the best of their breed. 

The more I see great presentations on new technologies, systems, and devices, the more I worry that these are often bought as a quick fix for low performance, bad leadership, or other struggles that school systems and teachers face.

Yes many of these incredible technologies have great promise – but as school IT leaders we must always be willing to have some tough conversations with those we work with about making sure that these technologies are brought in not as a fix for bad teaching or leadership, but as a way to make great teachers and even better teacher.  This is really that only way that these technologies can really help schools excel in the long term.

Tweet

Sweat the Small Stuff

Photo by See-Ming Lee http://www.flickr.com/photos/seeminglee/3921035528/

I read a very interesting blog post on Linked In by Jon Steinberg.  In his post, he acknowledges that while there is value and a time and place for long term strategic thinking, the real work gets done when we focus on the details at hand.  As he states, “The real work gets done day in day out operating a little bit better.”

In K-12 technology, many districts spend a lot of time devote to creating a technology plan, often driven by the necessity of having one for receiving priority two eRate funds.  These plans can add a lot of value to our organizations, but at the end of the day they can be meaningless if we cannot get our day to day activities right.  Better yet we should always be focused on ways to improve what we do, and how our organizations operate.   If we can’t master the details of the here and now, how are we going to achieve the long term goals in our technology plans?

Too often, I see colleagues, business partners, and other schools miss little details or worse yet, not even worry about the details. Not worrying about the details can make you and your organization look inept and worse yet, can cause projects to miserably fail.  All of this cascades and eventually destroys credibility and ability to execute goals and plans.

In our IT world, with tens of systems being more interdependent each day and thousands of staff, students, and parents relying on us, the details are becoming more important than they ever have been.  Missing a step, forgetting a small piece or data, or misunderstanding system interdependencies can all lead to huge problems, and slow down projects, kill systems, and ultimately put a bad light on IT.

So there may be good reason why we wake up at 3am sweating the small stuff; that small remembered detail can mean the difference between success and failure.

Tweet

Tech & Learning Magazine - How We Developed A Mobile App for Our School District – You Can Do It Too

Tech & Learning magazine published my article on how we developed our Judson ISD Connect! mobile app for iOS and Android.


The article cover how we used Conduit Mobile to easily create a published app for our community.  The article is more in depth than the prior CTO Technotes blog entry.


The T&L article is available on their site at: http://www.techlearning.com/Default.aspx?tabid=67&EntryId=4041

Tweet